How IT Companies Are Adopting AI to Automate 50% of Tasks

IT leaders are wiring AI into workflows to shift 20–50% of routine tasks to machines—starting with service tickets, testing and QA, reporting, and forecasting—while “pacesetter” firms scale faster and realize larger productivity gains.​ Where automation is landing first Why pacesetters pull ahead What “50% automation” looks like in practice Guardrails and change management Playbook of … Read more

How IT Is Powering Digital Customer Experience Transformation

IntroductionIT powers digital CX by building the data, AI, and platform foundations that turn every interaction into a personalized, consistent experience across channels in real time in 2025. Teams are standardizing on CDPs, DXPs, and omnichannel decisioning to orchestrate journeys, while AI agents and analytics automate support and marketing with human‑centric design principles. Core building … Read more